12↑ 3 new
Good morning, Sophia.
Your AI team is working across calls and website chats. Here’s today’s snapshot — Monday, September 21.
28↑ 18.2%
46↑ 11.4%
82%Target 85%
61 resolved13 need review
AI conversations this week
Handled by AIHanded to team
Today’s appointments
Jordan
Ava
Marcus
Elena
Conversations to review
| Customer | Channel | Next step | |
|---|---|---|---|
JMJordan Matthews10:30 AM | AI phone call · 8 min | Booked | ••• |
ARAva Rodriguez11:15 AM | Website chat · 12 messages | Needs reply | ••• |
MCMarcus Chen1:00 PM | AI phone call · 5 min | Follow-up | ••• |
EVElena Vasquez2:30 PM | Website chat · 6 messages | Booked | ••• |
Live assistant activity
◌
Website assistant answered Jordan’s pricing question
☎
AI call assistant booked a consultation with Ava
↗
Conversation assigned to your team for follow-up
✓
Appointment confirmation was sent to Marcus